Privacy Policy

Kuna Kidz is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. We also abide by other applicable legislation such as the Spam Act and the Do Not Call Register Act.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

This privacy policy applies to information collected through our web site and to information collected by us offline. By accessing our web site, you acknowledge and agree to the uses of information described in this privacy policy.

Personal Information

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

  • Full Names,
  • Billing and Shipping Addresses,
  • Email Addresses,
  • Phone and Facsimile Numbers
  • Payment Details
  • IP Address

Whenever you use our web sites, or any other web site, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address associated with your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer.

We do not keep a long term record of the IP addresses from which you access our site except where you have specifically provided us with information about yourself, for example, when you make a purchase, in which case we may record your IP address for security purposes.

Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.kunakidz.com and www.kunakidz.com.au, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We don’t guarantee website links or policy of authorised third parties.

Usage Data

Usage Data includes general information about how you interact with our web pages and web sites. This is collected using cookies (or similar technologies) placed by us and others (see ‘Who the information is shared with’ below). Cookies are small pieces of data sent from a website and stored in a web browser, and which may assign an anonymous identifier to the user. Usage Data includes:

  • Whether you are a new or returning user
  • How you came to the website (e.g. via social media or our advertising)
  • Any link and buttons you’ve clicked on our site
  • The duration of time spent on the website
  • The type of device and web browser used

What do we use this information for?

Personal Information:

We collect your Personal Information for the primary purpose of providing a personalised services to you, processing orders, payments, providing information to our clients, communicating with customers and marketing. Your details will also be used to fulfil and deliver orders to you.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by clicking on the unsubscribe link in the emails.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Usage Data and IP Address:

The Usage Data we collect is to assist us to understand our customer’s behaviour while using our site. This data assists us to improve our services and also helps us to focus our marketing activities, which, in turn, helps with the growth of our business.

Web analytics services such as Google analytics and [ name] are used by our website to measure, collect, report and analyse on Usage Data for the sole purpose of understanding and to optimise customer/user experience on our web sites.

Geographical location information obtained through the IP address and Usage Data enables us to tailor your experience on our website by displaying content applicable to your location. This includes: pricing in local currency, local advertising offers and content in your preferred language.

Usage Data and behaviour may also be used for remarketing (retargeting) to interested customers. Remarketing/retargeting uses cookies to identify users who visits a website showing a particular brand of goods or services and then targets advertisements of that brand to that user on other websites. So, after you have visited our web sites, you (or another user of your computer) may see Kuna Kidz ads on certain participating third party websites, including on the Google Display Network, Facebook and Instagram. Customer Information is never disclosed to third party websites for retargeting purposes.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

As part of our commitment to securing your personal information collected, we will never sell or rent your personal information to a third party. The main purpose of the personal information is to process and fulfil orders. Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
  • Our service providers and subcontractors
  • Affiliates that may require to perform functions on our behalf or provide a service to us. This includes warehousing, delivery, marketing, advertising, data processing, software development, website hosting, management, information technology (I.T.), office/administration services, legal, accounting, audit, other professional service providers and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law
  • Unaffiliated service providers with whom Kuna Kidz may subcontract, including website hosting companies, fulfilment companies and other third party service providers
  • The prospective seller or buyer of Kuna Kidz business or assets, including where Kuna Kidz or substantially all of Kuna Kidz assets is acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets

We share Usage Data with a number of other parties for a range of purposes, including to:

  • Process payments securely (via PayPal Inc. and Stripe Australia)
  • Connect to social networks (via the Pinterest “Pin it” button, via the Facebook “Like” button or via the Instagram “Follow” button)
  • Target advertising by sending your Usage Data to our advertising partners, such as Google, Facebook and Instagram.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Kuna Kidz will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time without prior notice and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at: info@kunakidz.com.au or fill out the contact us form available at www.kunakidz.com.au/contact